Order Processing Times
Our team processes orders Monday through Friday, excluding holidays. Orders are typically processed within 2–5 business days after receipt. During periods of high order volume, processing may take an additional 1–3 business days.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly through the carrier’s website.
Shipping Restrictions
We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If you are unsure whether we can ship to your address, please contact us before placing your order.
Shipping Costs & Duties
Shipping costs are calculated and displayed at checkout. For international orders, shipping fees do not include any applicable import duties, taxes, or customs fees, which are the responsibility of the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at dimanddrip@gmail.com within 7 days of the estimated delivery date. We will work with the shipping carrier to assist in resolving the issue.
Changes & Cancellation
If you need to change or cancel your order, please contact us as soon as possible at dimanddrip@gmail.com. Once an order has been processed or shipped, changes or cancellations may not be possible.
Contact Us
If you have any questions regarding our shipping policy, please reach out to us at ohmymatcha00@gmail.com
