Seller
Oh! my matcha
Responsible Representative
Takumi Ota
As this is a sole proprietorship, the address is not publicly disclosed. It will be provided promptly upon request.
Phone Number
+81-90-8563-7043
Email Address
ohmymatcha00@gmail.com
Customer Support Hours
Monday to Friday, 10:00 AM – 6:00 PM (JST), excluding holidays
Product Prices
Prices listed on each product page (tax included)
Shipping Fees
Shipping fees are displayed at checkout
Additional Fees (Other Than Product Price)
There are no additional fees other than applicable taxes and shipping fees
Delivery Time
Orders are typically shipped within 1–3 business days after order confirmation
Delivery times may vary depending on the destination and shipping conditions
Payment Methods and Timing
Credit card payments
Payment is processed at the time the order is placed
Return Period
Returns are accepted within 7 days of delivery, provided that the customer contacts us in advance
Refund Policy
Refunds are not accepted unless the product is defective or incorrectly delivered
Return Shipping Policy
For defective products or incorrect deliveries, return shipping costs will be covered by us
For returns due to customer preference, return shipping costs are the responsibility of the customer
