・Food Products (Matcha, etc.)
Due to the nature of our products, we do not accept returns or exchanges for customer convenience.
Thank you for your understanding.
・Damaged, Defective, or Incorrect Items
Please inspect your order promptly upon arrival.
If your item is defective, damaged, or if you received the wrong product, please contact us within 14 days of delivery at dimanddrip@gmail.com.
After reviewing the situation, we will offer a replacement or a refund as appropriate.
In these cases, return shipping costs will be covered by us.
・Refunds
Once the returned item is received and inspected, and the refund is approved,
the refund will be issued to the original payment method within 10 business days.
Please note that processing times may vary depending on your payment provider.
・Contact
If you have any questions regarding returns or refunds,
please feel free to contact us at dimanddrip@gmail.com.
